Refund policy

RETURN & REFUND POLICY

We want you to be confident in every purchase you make from In Jesus' Name.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags (if applicable), and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at ijnministry10@gmail.com before sending your item back.

If your return is accepted, we will provide instructions on how and where to send your package. Return shipping costs, if applicable, will be communicated as part of the return authorization.

Items sent back to us without first requesting and receiving return authorization will not be accepted.

Approved returns should be sent to:

In Jesus' Name LLC
5610 Ward Rd. #300
Arvada, CO 80002

You can always contact us with questions about a return at ijnministry10@gmail.com.

DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you receive an incorrect product, contact us as soon as possible and within 30 days of delivery so we can evaluate the issue and make it right.

Please include your order number and clear photos showing the issue when contacting us.

If your claim is approved, we may provide a replacement, reprint, or refund, depending on the circumstances. You may not be required to physically return a damaged, defective, misprinted, or incorrect item unless we specifically ask you to do so.

HATS & HEADWEAR

For health and hygiene reasons, all hats and other headwear are final sale and cannot be returned or exchanged for sizing, fit, preference, or change of mind.

This policy helps us ensure that worn headwear is never resold, redistributed, donated, or included in our community outreach and ministry efforts.

If a hat or other headwear arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. We will evaluate the issue and make it right.

OTHER NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

Personalized or custom-made products
Gift cards
Final-sale merchandise
Items that have been worn, washed, used, altered, or damaged after delivery
Items returned without prior authorization
Hats and other headwear, except when damaged, defective, misprinted, or incorrect upon arrival

Please contact us if you have questions about whether a particular item is eligible for return.

EXCHANGES

If you would like a different size, color, or product, please contact us within 30 days of receiving your order.

Eligible items must meet the return conditions described above.

Because our products are produced on demand, we generally do not process direct product-for-product exchanges. The simplest way to receive a different item is to return the eligible original item and place a new order for the product you would like.

Hats and other headwear are not eligible for exchanges except in cases involving damaged, defective, misprinted, or incorrect merchandise.

RETURN SHIPPING

Unless the product arrived damaged, defective, misprinted, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable.

If the return is the result of an error with your order or an eligible product defect, we will work with you to resolve the issue at no additional cost to you.

CANCELLATIONS & ORDER CHANGES

Our products are produced on demand, and orders may enter production quickly after being placed.

If you need to cancel an order or change the product, size, color, shipping information, or other order details, please contact us as soon as possible.

We will do our best to accommodate your request, but once an order has entered production, we may be unable to cancel or modify it.

LOST OR MISSING ORDERS

If your order appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will review the shipment information and work with our fulfillment partners and shipping carriers to determine the appropriate resolution.

REFUNDS

We will notify you after we have received and inspected an eligible return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at ijnministry10@gmail.com.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the policy above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, as required by applicable law.

Returned merchandise must be in the same condition in which it was received, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or proof of purchase.

Nothing in this Return & Refund Policy is intended to limit any rights available to you under applicable consumer protection law.