Shipping policy

SHIPPING POLICY

Thank you for shopping with In Jesus' Name LLC. Many of our products are made to order, meaning your item is produced specifically after your order is placed. Please review the information below regarding production, shipping, tracking, and delivery.

ORDER PROCESSING & PRODUCTION

Many products sold through IJNShop.com are produced on demand by our fulfillment partners.

Most orders are produced and prepared for shipment within approximately 2–7 business days after being submitted for production.

Production times are estimates and are not guaranteed. Production may take longer during holidays, periods of high order volume, product or garment shortages, large orders, quality-control reprints, or circumstances outside our reasonable control.

Production time is separate from shipping transit time unless a shipping option specifically states otherwise.

Once your order has shipped, you will generally receive tracking information when tracking is available for the selected shipping method.

SHIPPING & DELIVERY TIMES

Shipping times vary depending on the product, fulfillment location, shipping destination, carrier, and shipping method selected.

For many orders shipped within the United States, standard carrier transit after production is approximately 2–5 business days.

International shipments may take significantly longer. Standard international transit may take approximately 10–30 business days, depending on the destination, carrier, customs processing, and fulfillment provider.

All production, shipping, and delivery dates provided on IJNShop.com, at checkout, in order confirmations, or through tracking services are estimates only and are not guaranteed delivery dates.

SHIPPING COSTS

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary based on the products ordered, number of items, shipping destination, fulfillment provider, and shipping method.

Any applicable taxes, customs duties, import fees, or similar governmental charges are addressed separately below.

MULTIPLE PACKAGES

Because our products may be produced by different fulfillment providers or at different facilities, items from the same order may arrive separately.

You may therefore receive multiple packages, shipment notifications, carriers, or tracking numbers for a single order.

Receiving one portion of your order does not necessarily mean the remaining items are missing. Please review the tracking information associated with each shipment.

TRACKING

When tracking is available, tracking information will generally be provided after your order has been fulfilled and prepared for shipment.

Please allow time for the carrier to scan your package and update its tracking system. Tracking information may not update immediately after a shipping label is created.

In some circumstances, carrier tracking updates may be delayed even though a package is already moving through the carrier's network.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number, city, state or province, postal code, country, and other applicable delivery information before submitting your order.

If you notice an error in your shipping information after placing an order, contact us immediately at ijnministry10@gmail.com.

Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed once an order has entered production or been prepared for shipment.

In Jesus' Name LLC is not responsible for delivery failures resulting from incorrect or incomplete shipping information supplied by the customer.

If a package is returned because of an incorrect or incomplete address, additional production or shipping charges may apply before a replacement order can be sent.

LOST OR DELAYED PACKAGES

Shipping carriers occasionally experience delays outside our control.

If your package appears significantly delayed or lost, please first review your tracking information and verify that the shipping address associated with your order is correct.

You may also need to contact the applicable carrier or local post office, as packages are sometimes held for pickup or experience temporary tracking delays.

If you are still unable to locate your order, please contact us at ijnministry10@gmail.com with your order number so we can investigate the shipment with our fulfillment partners.

Please report suspected lost or missing shipments to us as soon as possible and no later than 30 days after the estimated delivery date so we have sufficient time to investigate the shipment and pursue available remedies with our fulfillment partners.

If we determine that an eligible shipment was lost through no fault of the customer, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

Verify that the shipping address on your order is correct.
Check around the delivery location, including porches, entrances, mailrooms, parcel lockers, and other secure locations.
Check with household members, neighbors, building staff, or others who may have accepted the package.
Contact the shipping carrier or your local post office for additional delivery information.

If the package still cannot be located, contact us and we will do our best to assist in investigating the shipment.

A carrier's confirmed delivery scan may affect the remedies available for a missing package.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to sender because of an incorrect or incomplete address, unsuccessful delivery attempts, an unclaimed package, or other carrier-related issues.

If an order is returned to sender, please contact us.

If the return resulted from incorrect or incomplete information provided by the customer or another circumstance outside our control, the customer may be responsible for additional production and/or shipping costs required to resend or replace the order.

Returned packages do not automatically qualify for a full refund.

INTERNATIONAL ORDERS, CUSTOMS & IMPORT FEES

International orders may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges imposed on an international shipment.

These charges are not controlled by In Jesus' Name LLC and may vary by destination.

Customs processing may also cause delivery delays outside our control.

Customers placing international orders are responsible for providing all information required for successful delivery and customs clearance, including a valid telephone number or other information when required by the destination country.

PO BOXES

Some products and shipping methods may not support delivery to PO boxes.

When possible, we recommend using a physical street address to help ensure reliable delivery.

If you choose to provide a PO box address, you are responsible for ensuring that the selected shipping method and package size can be accepted at that location.

Express shipping options may not be available for PO box addresses.